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F.A.Q.
CATEGORIES
Q & A

Can I connect the duplicator to a computer network & generate duplications from a computer on the network?

No. The duplicator can not be controlled by any external connections. However, the duplicator can be connected to an individual computer via USB/Firewire connection to allow the computer to burn data to specified burners and create a master disc to make the duplications from.

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Can I hook up my camcorder/digital camera with the duplicator by USB / Firewire?

No. Even though the camcorder or digital camera has a Firewire or USB connection, you cannot directly input the data onto the duplicator. You can download the data onto a computer and use the external Firewire or USB to create a master disc from which to make your duplications on.

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Can I make duplications while I am using external USB/Firewire devices?

Yes, you can make copies while you are using your external USB/Firewire devices. As long as there are drives not connected to USB/Firewire connections, they can be used to make duplications, even while you're using the USB/Firewire connections. However, if all of the drives are connected to USB/Firewire connections, then you will not be able to make duplications at the same time. If you're uncertain how many drives are connected to the USB/Firewire, you can easily determine this information as the drives are labeled with either a USB or Firewire sticker.

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Can I save files from a computer hard drive to the duplicator hard drive through USB or Firewire?

No. Computer hard drives and duplicator hard drives are two separate file systems, so they cannot communicate. The USB and Firewire connections' allow the computer to use the duplicator as a CD or DVD external burner. You can use either of those devices to store the data on a disc from a specified CD or DVD drive on the duplicator. Once you create that disc, you can use it as your master disc to load into the hard drive and make your duplications.

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What are USB and ESATA connections?

USB or ESATA connections are mounted inside the duplicator and allow a computer with appropriate USB/ESATA links to control one or more of the duplicator drives to use as an external recorder or access the duplicators hard drive upon your request.

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What is the purpose of having USB or Firewire connection(s) installed on my duplicator?

Installing a USB/Firewire connection(s) is useful if your data is stored on a computer that does not have a burner/recorder installed.

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What if my Firewire/USB connection doesn't work with my PC/Mac?

Every single PC related product has compatibility issues. Even though we have thoroughly tested the Firewire/USB connection(s) before we shipped it out, there's still a slight chance that your PC/Mac computer is not compatible with our Firewire/USB connection. If that happens, please contact your PC/Mac manufacture for possible configuration changes to make it work or try it on other PC/Mac computers.

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Why do some duplicators come with USB & Firewire connections and others don't?

With higher speed duplicators, there's more of a chance for errors in transferring data when using the duplicator as an external burner from your computer. Because of this, we prefer to eliminate potential problems by not offering USB and Firewire in specific models, particularly models with speeds of 12x and higher.

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